Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limited Warranty
Limited Warranty applies to physical goods, and only for physical goods, purchased from Aust Doors Co (the “Physical Goods”).
Limited Warranty covers any defects in material or workmanship of the product that is not fair wear and tear during the Warranty Period. This warranty is given in addition to consumer guarantees and does not exclude them.
During the Warranty Period, Aust Doors Co will repair or replace, at no charge, products or parts of a product that proves defective because of improper manufacturing of the product *(excluding imperfections within our allowable tolerance for custom hand made products as outlined below), under normal use and maintenance, but excluding fair wear and tear and products that are installed not in accordance with our method of installation guidelines provided with Aust Doors Co products.
Aust Doors Co will also not be liable for any door that has been installed into a home or building site and damaged by other trades or persons.
IMPORTANT NOTE* – Aust Doors Co products are custom made and welded by hand, they are not laser cut and can show cosmetic imperfections in the metal, fabrication, welding and finish which are in the tolerance for imperfections of handmade custom products. Each product is unique, handcrafted and a one off, metal doors can also show signs of bowing in the metal or frame due to rigidity, length and weight of the material and panel during the manufacturing and shipment process. Please take note of this before proceeding with an order. Any major defect outside the allowable tolerance deemed by us, will be rectified by Aust Doors Co as per the Warranty outlined on this page.
What will we do to correct problems?
If any Aust Doors Co product (or part of them) manufacturing are defective, we will:
- repair or replace the item (or part of them) if it cannot be repaired.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from Aust Doors Co is 5 years from the date of delivery for any manufacturing defects but excludes damage caused by incorrect installation of the product and fair wear and tear.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 5 years from the date of delivery.
Limited Warranty Exclusions
This Limited Warranty does not cover any problem that is caused by:
- conditions, malfunctions or damage not resulting from defects in material or workmanship;
- defects as a result of the installation of the product that has not been installed in accordance with our installation guidelines;
- damage caused as a result of fair wear and tear;
- damage caused to the product that has not been caused by any result of the manufacture of the product;
How to make a warranty claim
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. If you proceed to attempt to rectify the defect yourself without our knowledge or without first notifying us in writing this warranty will be rendered void.
Exceptions to guarantees
Consumer guarantees do not apply if you:
- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
- misused a product in any way that caused the problem.
- knew of or were made aware of the faults before you bought the product.
- mistakenly ordered the wrong size.
- caused the damage to the product or otherwise installed the product in contravention of our installation guidelines.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
In order to make a defective warranty claim you must email us at info@austdoorsco.com.au and include your order or invoice number, your full name and address, a full description of the defect and any photographs or videos showing the defects.
Once the above has been reviewed we will either offer a repair or replace all or part of your door.
For information on returns and refunds please see our Refund Policy.